Why read this whitepaper?
- Learn how the Convenience Economy has impacted commerce and why it is important to take note of the changes in customer expectations it brings about.
- Nowadays, brands that are going to succeed are the ones that make commerce as accessible and therefore as convenient as possible. But what exactly does that look like, and what do customers expect?
- To provide a great commerce experience, brands need to unify their commerce set up for all existing channels and future-proof it for upcoming ones. But what should be included?
- What platform do you need to succeed in the Convenience Economy? We propose a Digital Operations Platform (DOP), to streamline operations and offer a great customer experience.
Succeeding in the Convenience Economy
Shopping has changed tremendously over the past decade. With the rise of new forms of commerce, such as eCommerce, marketplaces, and social commerce, the shopping experience has become frictionless. It is now an “always-on” experience in which customers are constantly open to buying products. And this has provided them with a new mindset when it comes to shopping. Nowadays, brands that are going to succeed are the ones that make commerce as accessible and therefore as convenient as possible.
In this whitepaper, we explore the convenience economy in relation to commerce. What do customer expectations look like? And how can businesses live up to them?
Other interesting whitepapers
The DOP is not yet very well known. Therefore we would like to introduce you to the DOP and its benefits. To understand why a DOP is key in having a successful business in the modern commerce landscape, we will take a look at four topics.
In this whitepaper, we’ll explain what Unified Commerce is, what the difference is with omnichannel, and what benefits Unified Commerce could bring to your business.
In this Order Management whitepaper, we’ll explain how to keep pace with your customer’s expectations. Learn how to increase efficiency, improve the fulfillment and perfect the customer experience by streamlining your order management processes.